Blog Shelter News

ECCHA Announces Internal Promotion to Customer Care Supervisor

ECCHA Welcomes Eric as New Customer Care Supervisor

Eau Claire, WI | 7/10/24 – Eau Claire County Humane Association (ECCHA) is delighted to announce the promotion of Eric VandenHeuvel to the position of Customer Care Supervisor. In this new role, Eric will oversee the daily operations of the customer care team, ensuring exceptional service and support for all visitors and adopters that come through the shelter.

Eric has been part of the ECCHA family for 2 years, both as an employee and foster. Eric started with ECCHA in 2022 and took a short leave as an employee but continued to work closely with us as a dedicated, long-term cat foster. Eric started back at ECCHA again earlier this year as an adoption coordinator. Eric has demonstrated remarkable dedication and passion for animal welfare; their outstanding communication skills, problem-solving abilities, and compassionate approach to customer service have made them a standout team member and a trusted advocate for ECCHA’s mission.

“We are thrilled to promote Eric to Customer Care Supervisor,” said Shelley Janke, Executive Director of ECCHA. “Eric has served as a foster, animal caretaker, and adoption coordinator making them a great fit to continue in a leadership role within ECCHA, as they know how the shelter operates at every level. We are confident that in this new role, Eric will continue to enhance our customer care and support our mission to provide loving homes for every animal.”

More About the Customer Care Supervisor Role

In their new position, Eric will be responsible for managing the adoption coordinator team, be the point person for community questions, and ensure that every visitor receives the highest level of service. They will also be in charge of training new adoption coordinators.

“I am thrilled to take on this new role at ECCHA,” said Eric. “I look forward to continuing to work with our amazing team and our community to make a positive impact on the lives of animals in need. Together, we can create a brighter future for all homeless pets in the Eau Claire Community.”

For more information about ECCHA and its services contact us at (715) 839-4747 option 6 or fill out our inquiry form at the bottom of any page on the website. See the rest of the leadership team here. 

About Eau Claire County Humane Association (ECCHA)

ECCHA is a non-profit organization dedicated to the rescue, care, and adoption of homeless and neglected animals. The shelter provides a range of services including medical care, basic training, and community education to promote responsible pet ownership. With a mission to find loving homes for every animal, ECCHA works tirelessly to ensure the well-being of pets in their care.

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Whether you’re looking to adopt, volunteer or simply want to chat about your love for animals, we’re all ears (and paws). Contact us today!

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